I paid "Hearing Direct" Â£358 for a pair of hearing aids., plus an extra Â£8.99 for a quick delivery, total cost Â£366.99. On arrival one of the aids was found to be not working .
Having just paid Â£366.99 for a defective product I naturally lost all faith in the hearing aids and promptly returned them the same day and requested a full refund. A representative from" Hearing direct" rang me a few days later and apologised for the non- working device and promised me a full refund. A refund was paid for the net amount of Â£358.00. When I rang the company asking for my Â£8.99 postage I was informed that it was not the company's policy to refund postage.
I would like to have known this company's refund policy fully before ordering the product.
Through no fault of my own I find myself Â£8.99 out of pocket. Beware.